Privacy policy

TrueSkies Aviation Group, LLC (“TrueSkies,” “we,” “us”) is a private aviation advisory and charter broker based in Santa Barbara, California. This policy explains how we collect, use, share and protect personal information when you visit flytrueskies.com, request a quote, speak with an advisor, join TrueSkies Reserve, book a flight or receive text messages from us.

By using our website or services, you agree to the practices described in this policy.

Information you give us. When you fill out a form, call, email or text us, we collect what you share, such as:

• Name, email address, mobile phone number and company
• Trip details, such as airports, dates, times, passenger count and aircraft preferences
• Passenger details an operator or authority requires to fly, such as names, dates of birth and travel document information
• Payment and billing details, and the account information needed to set up and manage a TrueSkies Reserve account
• Notes, messages and anything else you choose to send us

Information collected automatically. When you visit our website, we and our analytics and advertising providers collect technical data, such as IP address, browser and device type, pages viewed, referring website, and cookie or ad-click identifiers.

Information from others. Someone may book on your behalf, such as an assistant, tour manager or travel coordinator. When they share your details with us, we use them to plan and operate your trip.

We use personal information to:

• Respond to inquiries and prepare charter quotes
• Source aircraft, book flights and manage your trip from request to landing
• Communicate with you by email, phone and text message about your requests, trips and account
• Set up, fund and manage TrueSkies Reserve accounts
• Process payments and keep accurate records
• Meet safety, legal, regulatory and security obligations, and prevent fraud
• Understand how our website is used and improve it, and measure our advertising

We do not sell your personal information. We share it only as needed to provide our services:

• Aircraft operators and crews that operate your flight, so they can plan the trip and meet safety and regulatory requirements.
• Service providers that work on our behalf under contract, such as website hosting, customer relationship management, email, text message delivery, payment processing, banking for TrueSkies Reserve accounts, and analytics.
• Travel partners you ask us to arrange, such as ground transportation, catering or hotels.
• Legal and safety needs, when required by law, regulation or legal process, or to protect the rights and safety of our clients, passengers, partners and company.
• Business transfers, as part of a merger, acquisition or sale of assets, subject to this policy.

All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We do not share mobile phone numbers or text messaging consent with third parties or affiliates for their marketing or promotional purposes.

Our website uses cookies and similar technologies to keep the site working, understand how visitors use it and measure our advertising. These include Google Analytics, Google Tag Manager and advertising tags from platforms such as Google.

You can block or delete cookies in your browser settings, manage Google ad personalization at adssettings.google.com, and opt out of Google Analytics with the Google Analytics opt-out browser add-on. Some parts of the site may not work as intended without cookies.

We keep personal information for as long as we need it to provide our services, maintain your account, keep business and tax records, resolve disputes and meet legal and regulatory requirements. When we no longer need it, we delete or de-identify it.

We use administrative, technical and physical safeguards designed to protect personal information from loss, misuse and unauthorized access. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

• Access, correct or delete. Ask us for a copy of your information, or to correct or delete it, by contacting requests@flytrueskies.com. We may need to keep some information to meet legal obligations.
• Email. Use the unsubscribe link in any marketing email.
• Text messages. Reply STOP to any message.
• Cookies. Adjust your browser settings as described above.

Depending on where you live, including California, you may have additional rights under local law. We will not discriminate against you for exercising any of your privacy rights.

Our website is not directed to children under 13, and we do not knowingly collect personal information from them online. When a minor travels on a trip we arrange, we collect only the passenger details a parent, guardian or authorized booker provides to operate the flight.

We are based in the United States, and information is processed and stored in the United States. When you fly internationally, we share required passenger details with the operators and authorities involved in that trip.

Our website may link to sites we do not control, such as booking, payment or partner sites. Their privacy practices are governed by their own policies.

We may update this policy from time to time. When we do, we will post the new version on this page and update the effective date above.

Questions about this policy or your information? Contact us:

TrueSkies Aviation Group, LLC
Santa Barbara, California
Email: requests@flytrueskies.com
Phone: +1 805 225 7920