Frequently asked, clearly answered.
Practical answers for charter requests, Reserve deposits, aircraft matching, audited safety, and trip protection.
Questions
9
Support
24 / 7
Scope
Global
01 Booking What is an On-Demand Charter?
On-Demand Charter is our pay-as-you-go private jet service with no membership fees or long-term commitments. You simply request a quote when you need to fly, and we handle all the details for a seamless private aviation experience and convenient Fin-Tech payment solutions.
02 Programs How is On-Demand Charter different from TrueSkies Reserve?
Our On-Demand service requires no upfront deposit or commitment, making it ideal for occasional flyers (1–4 trips annually). TrueSkies Reserve, our funds-on-account program, requires a refundable deposit starting at $100,000 and offers enhanced benefits for frequent flyers, including wholesale pricing and additional perks.
03 Booking How far in advance should I book an On-Demand Charter?
While we pride ourselves on handling last-minute requests efficiently, we recommend booking three to four weeks in advance for domestic and international travel — and six weeks or more for peak periods (around major US holidays) — to ensure optimal aircraft selection and competitive pricing.
04 Aircraft What types of aircraft are available for On-Demand Charter?
We provide access to all categories of private aircraft, from turboprops to ultra-long-range jets, through our global operator network. Aircraft selection is based on your specific requirements: passenger count, luggage needs, non-stop preferences, destination, and budget.
05 Programs What is the TrueSkies Reserve program and how does it differ from traditional jet cards?
TrueSkies Reserve is our innovative pre-paid charter program designed to deliver complete transparency in private aviation. Unlike traditional jet cards that often include hidden fees and markup pricing, TrueSkies Reserve provides direct access to wholesale operator pricing with a pre-determined service fee that is reduced the more you have on account with us. You see exactly what we see — including operator quotes and invoices — giving you unprecedented pricing clarity. Your travel funds remain fully refundable, and you enjoy flexible access to our vetted global operator network without the long-term commitments or complex hour calculations typical of jet cards.
06 Pricing What deposit tiers are available and what benefits come with each?
TrueSkies SILVERADO ($100,000 deposit): Access to our wholesale operator network with a flat services fee, optional TS Trip Protection for financial assurances, a quarterly $150 ground or hospitality credit, and complimentary carbon offsetting on each flight. TrueSkies SUMMIT ($250,000 deposit): Everything in Silverado plus a 12.5% discount on the service fee. TrueSkies GLOBAL ($500,000+ deposit): Custom-built for high-volume charter users with more complex service needs — from touring entertainers to financial road-shows to corporations. Access our international network of vetted tour and road-show friendly operators curated by a team with three decades of global tour jet experience.
07 Safety What is TS Trip Protection for mechanical recovery and why is it important?
TS Trip Protection covers the unexpected costs that arise when an aircraft experiences a mechanical issue (known as "Aircraft On Ground" or AOG events). When this happens, replacement aircraft often need to be chartered — sometimes at premium rates — to maintain your travel schedule. With TrueSkies, we cover 50–100% of these recovery costs (depending on your membership tier and aircraft type), potentially saving you thousands of dollars while ensuring travel continuity.
08 Programs Are there any aircraft restrictions or peak day limitations with TrueSkies Reserve?
No. Unlike many jet card programs that restrict aircraft types or impose blackout dates, TrueSkies Reserve offers complete flexibility. You can choose from any aircraft in our worldwide vetted operator network based on your specific needs for each trip. There are no peak day surcharges or blackout dates — true freedom to fly when and how you want.
09 Sustainability How does TrueSkies support environmental responsibility in private aviation?
Environmental responsibility is built into every TrueSkies flight. Through our partnership with 4AIR, a leading aviation sustainability pioneer, we provide 100% carbon offset on all flights at no additional cost to you. For clients wanting to make an even greater impact, we offer optional upgrade tiers: Emissions Neutral (offset non-CO2 emissions for 300% total reduction), Beyond Neutral (support the use of sustainable aviation fuel), and Climate Champion (fund breakthrough aviation technologies).
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